Privacy Policy
This policy explains how Healthpurem Health and Wellness Services LLP ("HealthpureM", "we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website at healthpurem.com or contact us for medical tourism coordination services.
1. Who We Are
HealthpureM is a medical tourism facilitation company based in Chennai, Tamil Nadu, India. We help international patients access specialist healthcare across cardiology, orthopedics, oncology, dental, transplant, and wellness services at accredited hospitals in Chennai and Tamil Nadu.
We are registered as Healthpurem Health and Wellness Services LLP, operating from Chennai, India.
For any privacy-related questions, contact us at: privacy@healthpurem.com
2. Information We Collect
We collect information you provide directly to us, including:
- Identity information: Your name, nationality, and country of residence
- Contact information: Email address, phone number (including WhatsApp)
- Health information: Medical condition, diagnosis reports, treatment history, travel timeline, and any details you share to help us match you with appropriate hospitals and specialists
- Travel information: Preferred travel dates, visa requirements, and accommodation preferences
- Communication records: Messages sent via our website forms, email, or WhatsApp
We also collect limited technical data automatically when you visit our website:
- IP address and approximate geographic location
- Browser type and device information
- Pages visited and time spent on site
3. How We Use Your Information
We use your information solely to provide and improve our medical tourism coordination services:
- To respond to your treatment enquiry and provide a personalised cost estimate
- To match your case with suitable hospitals, specialists, and care pathways in Chennai
- To coordinate logistics including travel support, accommodation, and visa guidance
- To communicate with you throughout your treatment journey
- To improve our website and services based on usage patterns
- To comply with applicable legal obligations
We do not use your health information for marketing purposes, and we do not sell your data to any third party.
4. Health Data, Special Category Information
Health information is classified as "special category" data under privacy laws including the EU General Data Protection Regulation (GDPR) and India's Digital Personal Data Protection Act 2023 (DPDP Act). We handle it with heightened care:
- Health data is used only to facilitate the specific treatment enquiry you initiated
- Access is restricted to staff directly involved in coordinating your care
- We do not share health data with hospitals or specialists without your explicit consent
- We process health data on the legal basis of your explicit consent, which you provide by submitting your enquiry to us
5. How We Share Your Information
We share your information only in the following circumstances:
- With hospitals and specialists: Only with your consent and only the information necessary to assess and plan your treatment
- With service providers: Third-party tools that help us operate our website and communications (e.g. form processing services), bound by confidentiality obligations
- For legal compliance: When required by law, regulation, or court order
- With your explicit consent: For any other purpose not listed here
We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
6. International Data Transfers
Our servers and operations are based in India. If you are contacting us from the European Union, United Kingdom, Eastern Africa, or another jurisdiction, your data will be transferred to and processed in India. We take appropriate safeguards to protect your data during such transfers in accordance with applicable law.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Specifically:
- Enquiry records are retained for up to 3 years after your last contact with us
- Treatment coordination records may be retained for up to 7 years for legal and compliance purposes
- You may request deletion of your data at any time (see Section 9)
8. Cookies
Our website uses minimal cookies to ensure basic functionality. We do not use advertising cookies or cross-site tracking cookies. If you have questions about cookies, contact us at privacy@healthpurem.com.
9. Your Rights
Depending on your country of residence, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request that we delete your personal data ("right to be forgotten")
- Restriction: Request that we limit how we use your data
- Objection: Object to our processing of your data in certain circumstances
- Data portability: Request your data in a portable, machine-readable format
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at privacy@healthpurem.com. We will respond within 30 days.
10. Children's Privacy
Our services are not directed at children under the age of 18. If you are submitting an enquiry on behalf of a minor patient, please ensure a parent or legal guardian provides consent. We do not knowingly collect data from children without parental consent.
11. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
- Email: privacy@healthpurem.com
- WhatsApp: +91 73387 68777
- Address: Healthpurem Health and Wellness Services LLP, Chennai, Tamil Nadu, India
